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Customer Help Center

Your questions. Our support. Your confidence. Quick answers, complaint help and service requests - all in one place.

★ 30,000+ customers ★ Tamil Nadu ★ Trusted since 2022
Customer support FAQ illustration
General

About YoursPay

What services does YoursPay offer?
We offer group and gold loans; FD, RD and child savings plans; retailer ID and franchise opportunities; ATM services; and QR/POS/sound box digital payments - all across Salem and nearby towns.
Which areas do you serve?
We serve Salem, Attur, Namakkal, Erode and Mettur, with our head office in Hasthampatti, Salem.
How do I contact YoursPay?
Call or WhatsApp us at +91 87543 76347, email support@yourspay.in, or visit our Salem branch. You can also use the enquiry form on any page.
Loans

Loans & Eligibility

How fast can I get a loan?
Gold loans are often disbursed within 30 minutes. Group loans are typically approved within a few hours once documents are verified.
What documents do I need?
Generally Aadhaar, PAN, address proof and income proof. Gold loans need only ID proof and your gold. See our Loan Eligibility page for details by loan type.
Are there hidden charges?
No. Every rate, fee and term is explained clearly before you sign your agreement.
Business

Retailer & Franchise

Who can become a retailer or franchise partner?
Any shop owner or entrepreneur with valid KYC and a suitable location can apply. We provide training, tools and ongoing support.
Is income guaranteed?
No. Earnings depend on your location, effort and transaction volume. We never promise fixed returns, but we help you maximise your potential.
How much investment is needed?
Retailer ID can start with very low or zero cost for eligible shops. ATM and retailer franchises require a setup investment, which our team explains during enquiry.
More Help

Need Something Else?

Still Have Questions?

Our Salem team is happy to help - call, WhatsApp or visit us.